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More than 4.7 million people work remotely in the US as per a survey conducted in 2023.
That’s quite a huge number. The ways we work and add value to the organizations have changed. I think this is for the greater good: the operational costs have been minimized, the work efficiency is improved in some cases, and employees are happy not to commute to/from work daily.
With that said, for remote work, the Internet becomes arguably the most important necessity. Without the internet and its 24/7 reliable support to the customers, remote workers will just be remote and not the workers.
So, it becomes absolutely essential to have a reliable internet connection and a customer support team that is ready to take care of your internet needs during the first hour of the day and through the night.
Why Reliable Internet and 24/7 Customer Support Are Important for Remote Workers?
The Importance of a Reliable Internet Connection
24/7 Customer Support as a Game-Changer for Remote Workers
Real-Life Scenarios Where 24-Hour Support Saves the Day
Wrapping Up with Some Tips for Remote Workers to Ensure Optimal Connectivity
The Importance of a Reliable Internet Connection
Impact on Productivity: The internet is the most essential part of remote work. When the most important part of the remote work experience is working flawlessly, your productivity will likely be on par (provided you don’t run into other hiccups like baby crying around your workspace).
On the flip side, if you are having internet outages and other problems, your productivity will hit the bottom because most of the work-related tasks involve the internet.
Dependability in Virtual Collaboration: In a remote setting, every time you need to talk with anyone, you will call them on a video or chat, and there is no other option. A reliable internet connection makes it easier for you to smoothly connect with them and get things done.
Professional Reputation: Some people have a knack for completing their tasks on time. But when their internet connection doesn’t support them, they won’t be able to keep up with that. Internet, precisely a reliable internet, would help you maintain your records and reputation professionally.
24/7 Customer Support as a Game-Changer for Remote Workers
Alongside reliable connectivity, an ISP (internet service provider) should offer efficient customer support that is available 24/7 for the following reasons:
Flexibility of Remote Work Hours: When you are working remotely, you might have a variable schedule. For example, I am based in New Mexico; One day, I work at night and the next day, I might have to pull a day shift.
In such circumstances, it is important to have customer support that has my back no matter which shift I am pulling. And gladly, I have that with Optimum. Optimum is one of the better ISPs in the US that offers fiber-based connectivity, affordable plans, and Optimum servicio al cliente 24 horas for Spanish speakers like myself.
Handling Technical Glitches Instantly: You might run down a problem that requires technical assistance on the day you have an important task to wrap up. A great customer support team will be knowledgeable about the problem and will quickly communicate solutions with you saving you the time dedicated for your work.
Peace of Mind for Remote Workers: Knowing that you are covered by a great customer support team will take a big burden off of your shoulders enabling you to solely focus on your own work.
Real-Life Scenarios Where 24-Hour Support Saves the Day
Late-Night Support for Early Morning Deadlines: We already have talked about that but let me reinforce: you might have an important meeting at night, and at the same time, you have a malfunctioning internet.
In case you don’t have a backup, a dependable customer support team, which is available 24/7 will help you get your internet sorted so that you attend that important meeting.
Resolving Issues During Cross-Time-Zone Meetings: You might be a freelancer and your clients can be from any time zone. A customer support team that is not available at 3 AM while you are having a problem with the internet is a disaster.
Weekend Troubleshooting: Being in a sensitive position at work, you might have to pull a weekend. If the customer support is chilling on the weekend, then you are not in good hands. So, a customer support team that is available 24/7 is vital.
Wrapping Up with Some Tips for Remote Workers to Ensure Optimal Connectivity
Invest in Quality Internet Services: Remote work is a great opportunity to work from the comfort of your home. Well, that comfort won’t remain comfort unless you opt for an internet service that is proven great.
Back-Up Plans for Emergency Connectivity Issues: Having a surefire internet service with great customer support is fine but you should always have a backup. Internet networks are complicated, there might be some issues that need a while to resolve. Instead of waiting for it to get fixed, you should quickly move to your backup and continue working.